Frequently Asked Questions

Program Management

What do Program Managers do?

As Program Managers, we’ll provide you with expert guidance on the best payment solution to suit the specific needs of your company. We’ll then work closely with you to launch a successful prepaid card, gift card or virtual accounts program.We’ll also be there to provide you with ongoing management and tailored advice as you onboard your customers.

How much will it cost?

Cost depends on which payment solution you decide to implement. We offer a basic turnkey payment program (where you simply add your brand) or you can choose specific components of a payment solution to fit your company’s needs.

For more information, please reach out and we will be happy to discuss your company’s needs and then provide you with a detailed quote.

How quickly can I get my card program up and running?

Your card program could be up and running in as little as 10 weeks. However, the speed to market will ultimately depend both on the complexity of your payment solution and on how quickly your team works towards implementation. Our goal is to get you to market as quickly as possible, so we’ll be working along with your team to ensure your program launch take place as quickly as possible.

Is Vasco Pay a startup?

While the name Vasco Pay may be new, we are owned by award-winning software company Novatti, which has been ASX listed since 2016. Novatti is a holding group of five companies that specialise in processing payments. This makes us part of a knowledgeable team of experts with the years of experience necessary to excel in operating all aspects of a successful card program. From regulatory and compliance, through to card issuing and analytics – we’ve got you covered.

Is my money safe?

Your customers’ funds will be held at ANZ, one of Australia’s largest and most trusted banks. Please feel free to contact our office to learn more about our rigorous security measures and procedures to ensure your customers’ funds stay safe.

What is a virtual account?

A virtual account is an account that is created for each of your paying customers, ready for instant spending through various distributors and merchants. Virtual accounts are a great cash management tool in today’s world of payments.

What are the benefits of virtual accounts?

Virtual accounts, also known as virtual cards, are great for businesses looking to automate the supplier payment process. With low cost production and instant issuance, virtual accounts are ideal for retailer marketing campaigns or for disbursing employee incentive programs. Read our blog to learn more.

Do you have a white-label app?

Vasco Pay offers a white-label app solution to customers looking for branded prepaid and gift cards, providing you with access to a user-friendly app as you launch your prepaid program. This app will allow your customers to login, activate their card, check their account balance and block lost or stolen card, just to mention a few of its many features. To see for yourself, please touch base with us today to organise a free demonstration.

Do you offer tailored card programs ready for my brand?

Yes, we have a tailored card program that is perfect for getting your program up and running with minimal fuss. Your company’s brand name and logo will be featured. This will help to increase customer loyalty and, in turn, revenue along the way. A prepaid card is excellent for use as part of a customer reward program and is an ideal choice for customers looking to save time and money.

What is Pays?

The various ‘Pays’ currently available (Apple Pay, Samsung Pay and Google Pay) allow you to make secure in-store purchases by utilising certain apps and participating websites.

Can the cards issued in your program be added to Apple Pay, Google Pay and Samsung Pay?

You can add Google Pay and Samsung Pay as an option for the cards issued under our program, with Apple Pay to be launched in Q1 2021. There are specific requirements you will need to meet, depending on which ‘Pay’ you would like and how it will be used. Rest assured, we will be hands on to guide you smoothly through the entire process.

Vasco Pay Card

How can I use my Vasco Pay card?

You can use your card to pay via online shopping, in-store, PayWave, or withdraw cash from an ATM. To reload your card, transfer money from an Australian bank account.

How long does it take to receive money on your account?

If the funds are coming from a major bank or financial institution, you will receive your funds within 1 business day. For all other banks, institutions or building/societies, it may take up to 2 business days.

Can I use Vasco Pay overseas?

Of course! You can use your Vasco Pay card at any ATM and anywhere that accepts Visa, the most widely accepted payment issuer in the world.

Can I load multiple currencies?

At this stage, you can only load AUD through bank to bank transfers.

Can I receive my salary and/or government benefits on my Vasco Pay account?

Absolutely, all your need to do is retrieve your Vasco Pay Account and BSB number and provide them to your employer or government agency.

What are your fees and charges?

We are totally transparent when it comes to fees, so see below a list of our fees and charges.

Are prepaid cards safe?

Like debit and credit cards, our Visa Prepaid Cards are protected by Visa’s Zero Liability Policy, which means that you won’t be held responsible for any fraudulent charges or unauthorised purchases made with your card or account information.

Your funds will be held securely at ANZ, one of Australia’s largest and most trusted banks.

Please feel free to contact our office to learn more about our rigorous security measures and procedures to ensure your funds stay safe.

What do I do if I lose my card?

You can log in your account online, and instantly block your card so that it becomes temporarily inactive. Alternatively, contact your Company Administrator who can block your card on your behalf.

We advise that your Company Administrator report your card as lost or stolen to us as soon as possible, so that we can issue you a new card.

Are there any limits to the card?

Yes, your maximum card balance is $10,000.

How do I contact you for more help?

You can contact our friendly Customer Services team on (02) 9158 6047 or via our Live Chat, available 9am – 5pm AEST, Mondays to Fridays. You can also email us anytime at [email protected].



ATM Domestic Transaction


ATM International Transaction (outside Australia)


International Foreign Exchange Fee (for transactions outside of Australia)


Transaction Fee


Reload fee


Lost / Stolen Card




Max Accumulated Card Load (total card life)


Max Purchase Transaction Limit (24 hour period)

Up to available balance

ATM Withdrawal Limit Standard:


Max Card Balance (at any one time)